How does auto-renewal work?
WP Rocket now offers automatic renewal for all new orders. When you place a new order, whether it's for a new license, an upgrade or a renewal, your payment info will be securely saved by our payment provider.
If you don't opt out you will be automatically billed every 12 months for your renewal, at a discount.
15 days before the expiration date of your license, we will send you an email to remind you when and how much we will charge for the auto-renewal. We will also send an email to confirm that the automatic renewal charge was successful.
How to turn off auto-renewal
If you don't wish to benefit from automatic renewal, you may turn it off at any time.
- Log in to your WP Rocket account
- Click on your name at the top left of the screen, then click Billing
- In the Manage Your Subscription section, click Disable Auto-renewal:
I'm an existing customer, have I been opt-ed in to auto-renewal?
If you purchased WP Rocket before we offered automatic renewal, nothing has changed yet. Automatic renewal will be applied on your next purchase.
What happens if my credit card has expired?
You will receive a "failed payment" notification by email with a link to complete the order by yourself.
How can I change or update the credit card on file for auto-renewal?
At the moment you can't change your payment method on your account page. But Stripe, our payment processor, takes care of updating expiring cards, and also attempts to update saved card details when your physical card is replaced. If you are using PayPal, you can directly update it on your Paypal account.
If you need to change your payment method, you will need to cancel the auto-renewal, and then proceed with a manual renewal with your new payment method, which will then be saved for future auto-renewals. We strongly recommend renewing before your license expires, to make sure you will benefit of the renewal discount.
You auto-billed a card that I don't want to use, can you reverse the charge?
For any purchase on our website, we’ll gladly provide a refund if it’s requested within 14 days of purchase.
Note that the renewal discount for unexpired licenses is only valid up to 7 days after your expiration date. So if you need to change your payment method, please make sure to request it in time to still benefit from the discount.
Where is my credit card info stored and is it safe?
We don't have access to your payment details, which are stored by Stripe or PayPal (depending on your payment method). Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Will I still get a discounted rate on my renewal if it's billed automatically?
Yes, this is one of the benefits of auto-renewal. You will never miss out on the renewal discount for customers with unexpired licenses.