How can I change or update the payment method for auto-renewal?

If the Automatic Renewal is enabled, you can change the credit card from your account page. This isn't possible for PayPal accounts.

Expired cards

Stripe, our payment processor, takes care of updating expiring cards, and also attempts to update saved card details when your physical card is replaced. If you are using PayPal, you can directly update it on your Paypal account.

Changing credit card

You can set a new credit card in the Manage Your Payment Method section of the Billing tab, by clicking on the Replace Credit Card button, as shown below:

change credit card

Add the necessary data and click on the Save Credit Card Info button.

PayPal accounts

A new PayPal account can only be saved when making a new payment. If you don't wish to renew or upgrade just to change the PayPal account, you can disable the auto-renewal, and renew manually later using the new PayPal account.

To cancel the auto-renewal and stop the upcoming payments you can access the Billing tab and click on the Disable Auto-Renewal button, as shown below:

disable autorenwal

After this, you can renew the license at your convenience, before the license expires. 

Also, we'll send a reminder a few days before the license expires, so you can manually renew then as well.

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