Our policy regarding custom development work is determined by factors such as time, complexity, and the extent to which proposed features may deviate from the primary product focus and vision. Minor tasks like quick code adjustments or simple function modifications using helper plugins are generally acceptable, as long as our support capacity is not already stretched and we have resources available for such tasks.
If you require more intricate changes or alterations that could significantly impact the core functionalities of the plugin, we may recommend seeking custom development services from our partner, Codeable. While we'd love to dedicate more time and resources to extensive customization, our foremost objective is to maintain a positive experience for all our customers through the application of this basic guideline.
For more information, you can also check our Support Policy page.